Shipping policy

Shipping Policy – sapphirecollection.pk

At sapphirecollection.pk, we work to get your order to you quickly, safely, and affordably. Please read our shipping terms below so you know what to expect after placing an order.

1. Order Processing Time

• All orders are processed within 1–2 business days (Monday–Friday) after payment confirmation.

• Orders placed on weekends or public holidays will begin processing on the next business day.

• During sale periods or high order volume, processing may take up to 3 business days.

2. Shipping Methods & Estimated Delivery Times (Domestic — Pakistan)

• Standard Shipping:

  • 3–5 working days for major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad)

  • 5–8 working days for remote or rural areas

• Express Shipping (where available):

  • 1–2 working days for major cities (additional charges apply)

• We ship via reputable courier partners such as TCS, Leopards, Call Courier, M&P, etc. Courier selection depends on destination and service availability.

3. Shipping Charges

• Shipping fees are calculated automatically at checkout based on destination, item weight/size, and selected shipping method.

• Free shipping promotions may be offered from time to time. Terms and minimum order value (if applicable) will be clearly displayed.

4. Cash on Delivery (COD)

• COD is available for eligible areas.

• An additional COD fee may apply and will be shown at checkout.

• We reserve the right to limit COD for high-value orders or certain locations.

5. International Shipping

• Currently, we do not offer international shipping through the website.

• For international shipment inquiries, please contact us at sapphirecollection36@gmail.com to discuss options and costs.

6. Order Tracking

• Once your order is dispatched, we will share the courier name and tracking number via email or WhatsApp.

• You can track your order directly on the courier’s website.

• If you do not receive tracking details within 48 hours of order confirmation, please contact us.

7. Lost, Damaged, or Incorrect Items

• If your order arrives damaged, please keep the packaging and take clear photos of the item. Contact us within 48 hours of delivery.

• If an order is lost in transit (beyond the courier’s expected delivery window), we will open an inquiry. Upon courier confirmation, we will offer a replacement or refund.

• If you receive an incorrect item, contact us immediately with photos so we can arrange an exchange or return.

8. Address Issues & Failed Deliveries

• Please ensure your shipping address and phone number are accurate. sapphirecollection.pk is not responsible for delays or non-delivery due to incorrect or incomplete details.

• If a delivery attempt fails and the parcel is returned to us, re-shipping charges may apply. We will contact you to arrange re-delivery.

9. Customs, Duties & Taxes

• For domestic orders within Pakistan, no customs or duties apply.

• If international shipping becomes available, any applicable customs duties or taxes will be the responsibility of the recipient unless stated otherwise.

10. Changing or Cancelling an Order

• To change or cancel an order, contact us as soon as possible.

• If the order has not yet been processed or shipped, we will do our best to accommodate your request.

• Once shipped, the standard return/exchange policy will apply.

11. Contact Us

For any shipping-related questions or assistance, please contact us:

Email: sapphirecollection36@gmail.com
Phone / WhatsApp: 0324-6509011

Note: Delivery times are estimates and not guaranteed. Delays may occur due to courier issues, public holidays, or events beyond our control. We will always strive to keep you informed and resolve issues promptly.