Refund policy

At sapphirecollection.pk, your satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or exchange under the guidelines below.

1. Eligibility for Return & Exchange

• Requests must be made within 7 days of receiving your order.

• Items must be unused, unwashed, unaltered, and in their original packaging with all tags attached.

• Items showing signs of wear, damage, or missing tags will not be accepted.

• Sale, discounted, clearance, and promotional items are non-returnable and non-refundable.

2. Non-Returnable Items

• Custom-stitched or altered products

• Accessories such as jewelry, scarves, and undergarments

• Gift cards

• Clearance or flash sale items

3. Return & Exchange Process

• Email us at sapphirecollection36@gmail.com or call/WhatsApp 0324-6509011 with your order number and reason for return or exchange.

• We will review your request and confirm if it is eligible under our policy.

• Once approved, we will provide return instructions and courier details.

• Send the item back to us using the agreed method. Please keep the courier receipt and tracking number for reference.

After receiving and inspecting the returned item, we will:

• Process your exchange for another size/item OR

• Issue store credit (valid for 90 days) if a replacement is not available.

4. Return Shipping Costs

• Customers are responsible for all return shipping charges unless the product delivered was defective, damaged, or incorrect.

• In case of a defective or wrong product, sapphirecollection.pk will bear the return shipping cost.

5. Damaged, Defective, or Incorrect Items

• If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery.

• Please include clear photos of the product, packaging, and invoice in your email or WhatsApp message.

• After verification, we will arrange a replacement or exchange at no extra cost to you.

6. Refund Policy

• We do not offer cash refunds for returns unless required by law.

• Approved refunds (if applicable) will be processed via the original payment method within 7–10 working days.

• In most cases, store credit or exchange will be provided instead of cash refunds.

7. Order Cancellations

• If you wish to cancel your order, please contact us immediately.

• Orders that have already been shipped cannot be cancelled — the standard return process will apply.

8. Contact Us

If you have any questions about our return or exchange process, please reach out:

Email: sapphirecollection36@gmail.com
Phone / WhatsApp: 0324-6509011

Note: sapphirecollection.pk reserves the right to deny any return or exchange request that does not meet the above conditions.

If you want, I can also:

• Make it Shopify-ready

• Adjust wording for COD (Pakistan market)

• Shorten it into a customer-friendly version

• Or align it legally with Terms & Conditions